BERLINEN
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  1. ServicePortal Berlin
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  3. Meldewesen und Ordnung
  4. Collect identity card

Collect identity card

Personalausweis abholen
Machine translation of the German page, 2026-09-15. The German original is binding.
You have applied for the issuance of an identity card (Personalausweis). After approx. 3-4 weeks, your new identity card is ready and can be picked up. Procedure 1. Check the processing status of your identity card online. You can register for notification with your email address and will be informed as soon as your identity card is ready for pickup. 2. Go to the Bürgeramt (citizens' office) where you applied for your identity card. Pickup is possible at all Berlin Bürgerämter without a prior appointment booking. Optionally, some locations additionally continue to offer appointment booking. 3. Along with the identity card, you will also receive the blocking password (Sperrkennwort) for the online ID function (eID). 4. You can make your online ID function (eID) ready for use on the spot immediately. • For this, bring the PIN letter (PIN-Brief) with the transport PIN, which you received when submitting your application. • Then replace the transport PIN with a self-chosen, six-digit PIN. • Alternatively, you can set the PIN yourself at any time using suitable NFC-enabled smartphones/tablets or on your PC (with a card reader) with the help of software (e.g. the AusweisApp).

Book an appointment

Book an appointment (service.berlin.de)

Requirements

• Check processing status online (optional) eww.berlin.de/buergerdienste/app/statusabfrage • Please enter your date of birth and have the serial number ready, if you were given one when applying for the document. • To receive a pickup notification, you can register your email address. • Personal appearance (representation possible) Please collect your Personalausweis (identity card) in person. • If you are unable to collect your Personalausweis yourself, you have the option of authorizing another person in writing with a special declaration. • To collect your child's Personalausweis, you only need the power of attorney if the child is already 16 years or older.

Documents you need

• Old Personalausweis (identity card) (if available) Please bring your old Personalausweis with you, if you still have it. Should it have been lost in the meantime, you must submit a Verlustanzeige (loss report) in person in order to receive the new identity card. • PIN letter for activating the online identity function (eID) (optional) • If represented by someone else: power of attorney If someone else is collecting the Personalausweis on your behalf, please give that person the "Vollmachtserklärung zur Abholung des Personalausweises" (declaration of authorisation for collecting the identity card). Other powers of attorney cannot be accepted. This person must also identify themselves.

Forms

• Power of attorney for the collection of documents www.berlin.de/formularverzeichnis/?formular=/buergeramt/pass

Fees

none

Legal basis

• Personalausweisgesetz (PAuswG, Identity Card Act) www.gesetze-im-internet.de/pauswg/

Processing time

about 10 minutes

Further information

• The identity card (Personalausweis) (Federal Ministry of the Interior) www.personalausweisportal.de/Webs/PA/DE/startseite/startseit • The Online-Ausweis (online ID function) (Federal Ministry of the Interior) www.personalausweisportal.de/Webs/PA/DE/buergerinnen-und-bue • Privacy notice (Datenschutzhinweise) under the EU General Data Protection Regulation (DSGVO/GDPR) regarding inquiries about the processing status of the requested document (Landesamt für Bürger- und Ordnungsangelegenheiten [State Office for Citizens' and Regulatory Affairs]) www.berlin.de/labo/_assets/buergerdienste/20190118_datenschu

Who is responsible

Please collect your identity card (Personalausweis) from the location where you applied for it. Collection is possible at all Berlin Bürgerämter (citizens' offices) even without a prior appointment (Termin). Some locations optionally continue to offer appointment booking as well. Newly naturalized persons who applied for their identity card at Sellerstraße can collect their identity card at the "Bürgeramt Klosterstraße - Abholung von Dokumenten" (document collection) location.

Responsible for you

Choose a location; the appointment itself is booked on the original page.

Original

German original

Service number 324325 · same path as the original: service.berlin.de/dienstleistung/324325/