Apply for assistance with long-term care (Hilfe zur Pflege)
Hilfe zur Pflege beantragen
Machine translation of the German page, 2026-09-15. The German original is binding.
The costs of care have been rising for years. Care insurance (Pflegeversicherung) often covers only part of the costs incurred. Those affected must bear the rest themselves. If the money is not enough, you have the option of applying for Hilfe zur Pflege (assistance with care costs).
Hilfe zur Pflege includes:
• Outpatient assistance: home care, relief allowance (Entlastungsbetrag), care aids (Pflegehilfsmittel), home-environment improvement measures, and care allowance (Pflegegeld)
• Partial in-patient assistance in day centers
• In-patient assistance: short-term care (Kurzzeitpflege) and residential care (Heimpflege)
Process
You can submit the application for all types of Hilfe zur Pflege in writing by post. You can also submit the application for outpatient Hilfe zur Pflege online.
Online application for outpatient Hilfe zur Pflege
Note: People living in an in-patient care facility or in a fully in-patient facility or premises of Eingliederungshilfe (integration assistance) cannot apply for outpatient Hilfe zur Pflege.
1. Start the online service and fill out the application, providing complete information wherever possible.
2. To complete processing, upload the required documents and evidence.
3. The Amt für Soziales (Social Welfare Office) reviews your application and will contact you if anything is unclear or documents are missing.
4. After clarification of any open questions or documents, you will receive a decision (Bescheid) from the Amt für Soziales.
Book an appointment
Book an appointment (service.berlin.de)
Requirements
• Pflegebedürftigkeit (need for long-term care) from Pflegegrad (care level) 2 onward
For Pflegegrad 1, eligibility for an Entlastungsbetrag (relief allowance), Pflegehilfsmittel (care aids), and measures to improve the home environment will be reviewed.
• You do not have sufficient financial means to cover the necessary need after exhausting all other forms of assistance that take priority
Priority forms of assistance include, for example, Pflegeversicherung (long-term care insurance).
Documents you need
• Application for Hilfe zur Pflege (assistance with care, social assistance)
You can submit the application for all types of Hilfe zur Pflege (assistance with care) in writing by post. You can also submit the application for ambulatory (outpatient) assistance with care online.
• For online applications: The total size of your files must not exceed 85 MB. A single file may be a maximum of 3 MB. Please scan documents at as low a resolution as possible, between 100 and 150 dpi. Files may be uploaded in the permitted formats JPG, JPEG, PNG, and PDF.
• For applications in writing: Submit the completed application, the attachments, and copies of your documents and evidence in writing by post to the competent Sozialamt (social welfare office).
• Valid identity documents
for example identity card (Personalausweis), Union citizen card (eID card), electronic residence permit (elektronischer Aufenthaltstitel, eAT), or passport with confirmation of registration or Meldebescheinigung (registration certificate)
• For persons of foreign nationality: proof of residence status
• If represented: power of attorney / caregiver ID (Betreuerausweis)
• Notice from the Pflegekasse (long-term care insurance fund) on the determination of the care level (Pflegegrad)
Assessment report from the Medizinischer Dienst der Pflegeversicherung (Medical Service of the Long-Term Care Insurance)
• Medical records (if available)
• In case of severe disability: notice from the Versorgungsamt (pension office) determining the degree of disability
Severely disabled person's ID (Schwerbehindertenausweis)
• Proof of health and long-term care insurance
• Proof of income
• Proof of assets
for example for capital-forming insurance policies (life insurance, building society savings contracts (Bausparversicherung), Riester pension contracts, death benefit insurance, funeral provision, and similar), savings accounts, land, real estate, valuables, motor vehicles, etc.
• Bank statements
• Information on relatives obligated to pay maintenance
• Rental agreement
if applicable, also letters regarding rent changes
• Residential care home contract or care contract (if applicable)
• The scope of documents required, in particular proof of income and assets, depends on the specifics of the individual case.
Forms
• Application for Sozialhilfe (social assistance) www.berlin.de/formularverzeichnis/?formular=/soziales/soz/so
• Annex 1 on maintenance payments www.berlin.de/formularverzeichnis/?formular=/soziales/soz/so
• Annex 2 for foreign nationals/asylum seekers www.berlin.de/formularverzeichnis/?formular=/soziales/soz/so
• Annex 3 on real property assets www.berlin.de/formularverzeichnis/?formular=/soziales/soz/so
Fees
none
Legal basis
• Sozialgesetzbuch (Social Code) Fünftes Buch (SGB V) [Book Five] www.gesetze-im-internet.de/sgb_5/
• Sozialgesetzbuch (Social Code) Neuntes Buch (SGB IX) [Book Nine] www.gesetze-im-internet.de/sgb_9_2018/
• Sozialgesetzbuch (Social Code) Elftes Buch (SGB XI) [Book Eleven] www.gesetze-im-internet.de/sgb_11/
• Sozialgesetzbuch (Social Code) Zwölftes Buch (SGB XII) [Book Twelve] §§ 61-66a - Hilfe zur Pflege [Assistance with Care] www.gesetze-im-internet.de/sgb_12/BJNR302300003.html#BJNR302
Further information
• Pflegestützpunkte in Berlin (care support centres) (Senate Department for Health and Care) www.berlin.de/sen/pflege/pflege-und-rehabilitation/pflegestu
• Pflege zu Hause (care at home) (Senate Department for Health and Care) www.berlin.de/sen/pflege/pflege-und-rehabilitation/pflege-zu
• Berliner Sozialrecht (Berlin social law) (Senate Department for Labour, Social Affairs, Equality, Integration, Diversity and Anti-Discrimination) sozialrecht.berlin.de/
• Online-Ratgeber Demenz (online guide to dementia) (Federal Ministry of Health) www.bundesgesundheitsministerium.de/index.php?id=648
• Online-Ratgeber Pflegeleistungen (online guide to care benefits) (Federal Ministry of Health) gesund.bund.de/themen/pflegeleistungen
• Informationen zum Thema Pflege (information on care) (Federal Ministry of Health) www.bundesgesundheitsministerium.de/themen/pflege
• Wegweiser Demenz (guide to dementia) (Federal Ministry for Family Affairs, Senior Citizens, Women and Youth) www.wegweiser-demenz.de/wwd
• Angehörige stärken (strengthening family carers) (Pflegen-und-leben.de) www.pflegen-und-leben.de/
• Hilfe für die Helfer (help for the helpers) (Unfallkasse Berlin - UKB) www.unfallkasse-berlin.de/fileadmin/user_data/service/brosch
Who is responsible
Amt für Soziales (Social Welfare Office) of your district of residence
• For ambulatory assistance with care (Hilfe zur Pflege) in your own home or in a shared living arrangement.
• For assistance with care in a fully residential facility, the Amt für Soziales of the district in which the applicant lived before admission to a care home is responsible.
• If the place of residence was outside Berlin, the Amt für Soziales of the previous place of residence remains responsible.
Landesamt für Gesundheit und Soziales (State Office for Health and Social Affairs, LAGeSo)
The Landesamt für Gesundheit und Soziales is responsible for all people who previously lived in Berlin and are cared for in care assistance facilities outside the city of Berlin.
Responsible for you
Choose a location; the appointment itself is booked on the original page.
- Bezirksamt Charlottenburg-Wilmersdorf
- Amt für Soziales - Materielle Hilfen
- Bezirksamt Friedrichshain-Kreuzberg
- Amt für Soziales
- Bezirksamt Lichtenberg
- Amt für Soziales Lichtenberg
- Bezirksamt Marzahn-Hellersdorf
- Amt für Soziales - Marzahn-Hellersdorf
- Bezirksamt Mitte
- Amt für Soziales - Müllerstraße
- Bezirksamt Neukölln
- Amt für Soziales - Hilfe zur Pflege (ambulant)
- Amt für Soziales - Hilfe zur Pflege (stationär)
- Bezirksamt Pankow
- Amt für Soziales
- Bezirksamt Reinickendorf
- Amt für Soziales - Hilfe zur Pflege
- Bezirksamt Spandau
- Amt für Soziales
- Bezirksamt Steglitz-Zehlendorf
- Amt für Soziales
- Bezirksamt Tempelhof-Schöneberg
- Amt für Soziales Tempelhof-Schöneberg
- Bezirksamt Treptow-Köpenick
- Amt für Soziales - Ambulante Hilfe zur Pflege
- Amt für Soziales – Stationäre Hilfe zur Pflege
- Landesamt für Gesundheit und Soziales (Lageso)
- Lageso - Turmstraße
Original
Service number 324474 · same path as the original: service.berlin.de/dienstleistung/324474/