BERLINEN
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  1. ServicePortal Berlin
  2. Services
  3. Meldewesen und Ordnung
  4. Online identity function (eID) - Change / reset PIN

Online identity function (eID) - Change / reset PIN

Online-Ausweisfunktion (eID) - PIN ändern / neu setzen
Machine translation of the German page, 2026-09-15. The German original is binding.

Book an appointment

Book an appointment (service.berlin.de)

Requirements

• The chip for using the Online-Ausweisfunktion (online identity function) is activated The online identity function must already be activated on your valid • German Personalausweis (identity card) • eID card for EU/EEA citizens (Unionsbürgerkarte) • electronic residence permit (eAT) • You do not have your PIN-Brief (PIN letter), or you no longer know your previous PIN • Personal appearance You must appear in person with your identity card if you want to set or change your PIN on site.

Documents you need

• Application to reset the PIN for the online identification function (eID) only possible in person on-site • Identity card (Personalausweis), eID card, or electronic residence permit (eAT) with the online identification function activated

Fees

none

Legal basis

• Personalausweisverordnung (PAuswV, Identity Card Ordinance) § 20 www.gesetze-im-internet.de/pauswv/__20.html • Personalausweisgesetz (PAuswG, Identity Card Act) § 27 (2) www.gesetze-im-internet.de/pauswg/__27.html • eID-Karte-Gesetz (eIDKG, eID Card Act) www.gesetze-im-internet.de/eidkg/index.html#BJNR084610019BJN • Aufenthaltsgesetz (AufenthG, Residence Act) § 78 www.gesetze-im-internet.de/aufenthg_2004/__78.html

Processing time

immediately

Further information

• Information on the identity card (Personalausweis) (Federal Ministry of the Interior) www.personalausweisportal.de/Webs/PA-INFO/Index.html • Information on the Union citizen's card / eID card (Federal Ministry of the Interior) www.personalausweisportal.de/Webs/PA/DE/buergerinnen-und-bue • Information on the electronic residence permit (eAT) (Federal Ministry of the Interior) www.bamf.de/DE/Themen/MigrationAufenthalt/ZuwandererDrittsta • Declaration for activating the enabled online identification function with a transport PIN (Federal Ministry of the Interior) www.personalausweisportal.de/Webs/PA/DE/buergerinnen-und-bue • Activate the online identification function (eID) retroactively (service) service.berlin.de/dienstleistung/329830/

Who is responsible

Bürgeramt (citizens' office) Subsequent activation (except for the eAT, electronic residence permit) is possible at any Berlin Bürgeramt of your choice (and regardless of your main residence in Berlin), even without booking an appointment in advance. Some locations optionally continue to also offer appointment booking. Landesamt für Einwanderung (LEA, State Office for Immigration) The LEA is responsible for holders of an electronic residence permit (eAT). Please contact your responsible department (Referat) using the contact form.

Responsible for you

Choose a location; the appointment itself is booked on the original page.

Original

German original

Service number 329833 · same path as the original: service.berlin.de/dienstleistung/329833/