Berlin Stock Exchange Supervisory Authority - File a complaint

• Exchange centre Berlin The complaint must relate to a matter concerning the Tradegate Berlin Stock Exchange or the Berlin Stock Exchange Supervisory Authority (e.g. alleged sender).

• Complaint online möglich • Der beanstandete Sachverhalt muss möglichst genau beschrieben sein (Textform). • If a transaction is disputed, it must be specifically identified: stock exchange, time of transaction and available key figures (e.g. ISIN). • If a transaction is disputed: The competent trade supervisory authority has not remedied your complaint. Any correspondence must be enclosed. • If the sender is unclear: email as PDF

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• Börsengesetz [Stock Exchange Act] (BörsG) § 3 www.gesetze-im-internet.de/b_rsg_2007/__3.html

• Simple information can be provided within a few days. • The average processing time is about 2 to 3 weeks, if research is necessary.

• Information from the Berlin Stock Exchange Supervisory Authority (Senate Department for Economic Affairs) www.berlin.de/sen/wirtschaft/wirtschaftsrecht/boersenaufsich • Overview of stock exchange supervisory authorities in Germany (Hessian Ministry of Economics, Energy, Transport, Housing and Rural Areas) www.boersenaufsicht.de/ • Consumer information (Federal Financial Supervisory Authority – BaFin) www.bafin.de/DE/Verbraucher/BaFinVerbraucherschutz/bafin_nod • Online form of the Tradegate Berlin Stock Exchange www.tradegatebsx.com/nachfrage.php

The Börsenaufsichtsbehörde Berlin (Berlin stock exchange supervisory authority) has legal supervision only over trading on the Tradegate Berlin Stock Exchange. It has no responsibility (Zuständigkeit) for other German stock exchanges, over-the-counter online trading platforms, or problems with foreign trading venues. In such cases, please contact the relevant locally responsible supervisory authority or the Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin, Federal Financial Supervisory Authority). Information on the responsible supervisory authority can generally be found in the imprint (Impressum) of the respective exchange or trading platform.