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  4. Collect eID card for EU/EEA citizens

Collect eID card for EU/EEA citizens

eID-Karte für EU/EWR-Bürger/innen abholen
Machine translation of the German page, 2026-09-15. The German original is binding.
Sie haben die Ausstellung einer eID-Karte beantragt. Nach ca. 3-4 Wochen ist Ihre neue eID-Karte fertig und kann abgeholt werden. You have applied for the issuance of an eID card. After approx. 3-4 weeks your new eID card will be ready and can be picked up. Activating the online ID function (Online-Ausweisfunktion) When you applied for the eID card at the Bürgeramt (citizens' office), you received the PIN letter. The PIN letter contains the transport secret number (PIN), which you must use to set your own six-digit PIN. Only then is the online ID function ready for use. The PIN letter also contains the unblocking number (PUK) and the block password for blocking the online ID function.

Book an appointment

Book an appointment (service.berlin.de)

Requirements

• Personal attendance (representation possible) Please collect your eID card in person. • If you cannot collect your eID card yourself, you have the option of authorising another person in writing with a special declaration (under "Formulare" [forms]).

Documents you need

• valid identity document, if applicable Passport, passport substitute, or a national identity card/ID card of the authorized representative • If represented by proxy: power of attorney If someone else picks up the eID card for you, please give this person the "Vollmachtserklärung zur Abholung des Personalausweises" (power-of-attorney declaration for collecting the identity card). Other powers of attorney cannot be accepted. This person must also identify themselves.

Forms

• Power of attorney declaration for collecting an eID card www.berlin.de/formularverzeichnis/?formular=/buergeramt/pass

Fees

none

Legal basis

• eID-Karte-Gesetz (eID Card Act) www.gesetze-im-internet.de/eidkg/BJNR084610019.html

Processing time

about 10 minutes

Further information

• The eID card for citizens of the EU and the EEA (information page of the Federal Ministry of the Interior) www.personalausweisportal.de/Webs/PA/DE/buergerinnen-und-bue

Who is responsible

The Bürgeramt (citizens' office) where you applied for the eID card.

Responsible for you

Choose a location; the appointment itself is booked on the original page.

Original

German original

Service number 330115 · same path as the original: service.berlin.de/dienstleistung/330115/