Broadband internet connection - Report need
Breitband-Internetanschluss - Bedarf melden
Machine translation of the German page, 2026-09-15. The German original is binding.
Do you need fast internet access and higher bandwidth? Report your need here and receive a customized expansion offer from a telecommunications company carrying out network expansion, tailored to your details. You can choose whether to report the need for private use in an apartment, for a business, or as the owner of a property.
Procedure
• Report your need for a broadband internet connection to the responsible authority. This is only possible through the online procedure.
• Your report is transferred to a protected area that telecommunications companies can access.
• As part of the needs report, you have the option to be contacted directly by telecommunications companies with concrete offers. To do this, you must give the responsible authority your explicit consent. Your data will, of course, be handled confidentially in accordance with data protection requirements.
• You are also welcome to submit your needs anonymously. In this case, your need will only be shown on the needs map (Bedarfskarte). You can access this through the online processing of the procedure.
Please note that the State of Berlin is currently not permitted to actively intervene in broadband expansion. Accordingly, your needs report serves as a mediating instrument between you as the party with the need and the telecommunications companies carrying out the expansion. Your desired connection cannot be guaranteed.
Book an appointment
Book an appointment (service.berlin.de)
Requirements
• Private users
You use the internet from home for everyday applications such as email or streaming services and are dissatisfied with your broadband connection.
• Business users
You have a company located in Berlin, are self-employed, or work from home with large volumes of data and need a high-performance internet connection with fast download and upload speeds.
• Property owners or owners' representatives
As an owner or owner's representative, you have the option of entering your data securely and thereby notifying telecommunications companies of your interest in a fiber-optic connection (Grundstückseigentümererklärung, property owner declaration). Only telecommunications companies registered on the Gigabit-Portal Berlin (Gigabit Portal Berlin) have insight into and access to your notification.
• Availability check (optional) gigabit.berlin.de/bedarf.php#portalpartner
We recommend that you first check whether an alternative telecommunications provider can offer a higher-performance connection at your address. Here you will find an overview of telecommunications providers. Some of the providers offer an availability check.
Documents you need
• Notification of need
only possible online
• no documents required.
Fees
none
Legal basis
• Telecommunications Act (Telekommunikationsgesetz, TKG) www.gesetze-im-internet.de/tkg_2021/
• Gigabit Strategy Berlin (Gigabit-Strategie Berlin) www.berlin.de/gigabitstrategie/gigabit-strategie/gigabit-str
Further information
• Gigabit-Portal Berlin - Broadband in Berlin (Senatsverwaltung für Wirtschaft, Energie und Betriebe – Senate Department for Economic Affairs, Energy and Public Enterprises) gigabit.berlin.de/
Responsible for you
Choose a location; the appointment itself is booked on the original page.
- Senatsverwaltung für Wirtschaft, Energie und Betriebe
- Abteilung Energie, Digitalisierung, Innovation
Original
Service number 350577 · same path as the original: service.berlin.de/dienstleistung/350577/