State supervision - submitting a complaint about Berliner Sparkasse
Staatsaufsicht - Beschwerde über die Berliner Sparkasse einreichen
Machine translation of the German page, 2026-09-15. The German original is binding.
You can also use this service online
Book an appointment
Book an appointment (service.berlin.de)
Requirements
• Grounds for complaint
The complaint must relate to a violation of the Berliner Sparkassengesetz (Berlin Savings Bank Act) at the Berliner Sparkasse (Berlin savings bank).
Documents you need
• Subject of the complaint
Please submit the complaint online or in writing.
The matter being complained about must be described as precisely as possible (in text form).
• Correspondence with Berliner Sparkasse, if any
If contact has already been made with Berliner Sparkasse and it has not resolved the complaint. Any correspondence must be enclosed.
Fees
none
Legal basis
• Berliner Sparkassengesetz (SpkG) [Berlin Savings Bank Act] § 9 gesetze.berlin.de/perma?j=SparkG_BE_!_9
Processing time
Simple inquiries can be answered within a few days.
If investigations are required, the average processing time is approx. 2-3 weeks
Further information
• State supervision (Senatsverwaltung für Wirtschaft, Energie und Betriebe [Senate Department for Economic Affairs, Energy and Public Enterprises]) www.berlin.de/sen/wirtschaft/wirtschaftsrecht/staatsaufsicht
• Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin, Federal Financial Supervisory Authority) www.bafin.de/DE/Startseite/startseite_node.html
• European Central Bank (ECB) www.ecb.europa.eu/home/html/index.de.html
Responsible for you
Choose a location; the appointment itself is booked on the original page.
- Senatsverwaltung für Wirtschaft, Energie und Betriebe
- Abteilung Wirtschaftspolitik und Wirtschaftsordnung
Original
Service number 350786 · same path as the original: service.berlin.de/dienstleistung/350786/